Financing your vehicle - Frequently asked question
Who are we?
Car Exchange Ltd
Tel: 02392 694444 / 07400 154089
Email: [email protected]
Who regulates us?
The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services.
For the provision of finance, Car Exchange Ltd is authorised and regulated by the Financial Conduct Authority, firm reference number 1033469.
You can check this information at https://www.fca.org.uk/
Use this information to decide if our services are right for you.
Which service will we provide for you?
We can introduce you to a number of lenders who may be able to help finance your vehicle.
This group of lenders provides us with a range of products that may be suitable for your vehicle purchase or leasing requirements.
We will explain the key features of those products to you and make a recommendation based on the affordability which is suitable for your demands and needs at the time it is made.
We are not Independent Financial Advisers and so are unable to provide you with Independent financial advice. There are also other sources of finance which you may wish to investigate.
We may receive a commission payment from finance providers should you decide to enter into a finance agreement with us.
Our Insurance Services:
At present, we do not offer any insurance products.
What to do if you have a complaint
To register a complaint contact us by :
W: www.financial-ombudsman.org.uk
P: Exchange Tower, Harbour Exchange, London, E14 9SR
We kindly ask, so we can look into your complaint as quickly as possible. You include as much detail as you can, however if we are missing anything we will be in touch. We will aim to come back to you within 48 working hours of receiving your complaint.
If we are able to investigate and resolve your complaint within 3 days, you will receive a summary resolution response from ourselves, which will detail our outcome and findings.
In the event our investigations take longer than 3 days, we will issue you a Final Response within the 8-week timescale. Whilst we try to close any complaint before this 8-week time frame, we do need to make you aware we do have this time. Our final response will include detailed information of your complaint, our investigation and the resolution we have come to. If you are not satisfied with our Final Response or the handling of your complaint within the 8-week time frame, you can contact the Financial Ombudsman service using the details below. You must do this within six months of our final response.
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